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How 4hana Handles Your Personal Data

Q: How do I access a copy of all the data 4hana holds on me?

Send a written request to support@4hana.co with your registered email address. We will compile your data export — covering account details, session logs and payment references — and deliver it securely within the timeframe required by applicable law.

Q: Who should I contact if I believe my privacy rights have been violated?

Contact our privacy team first via email at support@4hana.co or through live chat. If you are unsatisfied with our response, you may also escalate to the relevant data-protection authority in your jurisdiction under applicable Indian law.

At 4hana, your personal data belongs to you, and we treat it that way — collecting only what we need to run your account, process transactions via UPI…

Data Collected Only As NeededEncrypted Account StorageUPI & Paytm Transaction PrivacyYour Right to Access & DeleteIndia-Focused Data Practices

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What This Privacy Policy Covers

4hana Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed through 4hana.co and any associated mobile experience when access is permitted under local law. We collect account registration details, transaction records linked to UPI, Paytm and PhonePe payments, device identifiers, and session activity logs. Data collected from Indian

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accounts is handled in compliance with applicable Indian data-protection requirements. We do not sell your personal data to third parties. Where we share it — for example, with payment processors to complete a UPI transfer — we do so only under data-processing agreements that bind those
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parties to confidentiality and security standards equivalent to our own. Access to and use of 4hana depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your 4hana account, our support team is available around the clock.

Live Chat Our live-chat agents are available every day, all hours. Start a chat from any page on 4hana.co to ask about the data we hold, request corrections, or raise a privacy concern about your account.

Email Support Send a written data request to our privacy team at [email protected]. We acknowledge formal requests within 48 hours and aim to resolve data-access or deletion queries within the timeframe required by applicable Indian law.

In-App Help Centre The help centre inside your 4hana account lets you view recent transaction references, check the data categories attached to your profile, and raise a ticket about any PhonePe, Paytm or UPI payment record you dispute.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy at 4hana

Privacy protection at 4hana is not a single feature — it is built into how we store credentials, process payments, log sessions and respond to your requests.

Encrypted Storage

All account credentials and identity documents are stored using AES-256 encryption at rest. No support agent can view your raw password; they see only the account status required to assist you with a query.

Cookie Controls

We use session cookies to keep you signed in and analytics cookies to understand which parts of the lobby you visit most. You can manage cookie preferences from the settings panel in your account at any time.

Payment Data Isolation

UPI transaction IDs, Paytm wallet references and PhonePe transfer tokens are stored in a separate, access-controlled environment from your gameplay data. Only authorised finance-team members can query this store.

Data Retention Limits

We keep your account data for as long as your account remains active or as required by law. Once you request closure, we delete gameplay logs within 30 days and retain transaction records only for the statutory period required by Indian financial regulations.

Access Request Process

You can request a copy of all personal data we hold on your account by contacting support via email. We will compile and deliver a structured data export within the timeframe set by applicable law, at no charge to you.

Third-Party Sharing Limits

We share data with payment processors, identity-verification providers and fraud-prevention services only. Each third party signs a data-processing agreement requiring them to use your data solely for the stated purpose and to delete it when that purpose ends.

Your Privacy Questions, Addressed Clearly

We have gathered the questions our account holders ask most often about how 4hana collects and manages personal data. If your question is not listed here, contact our support team directly via live chat or email — we are here every day of the week.

We collect your name, email address, phone number, date of birth and any identity document you submit during verification. We also log the device type and IP address used at login to detect unauthorised access attempts on your account.

We store transaction reference IDs from UPI, Paytm and PhonePe payments to reconcile your account balance and handle disputes. We do not store full bank account numbers or UPI PINs — those remain within your payment provider's environment.

Yes. Email our privacy team or raise a ticket via live chat to request deletion. We will remove gameplay logs within 30 days of account closure. Transaction records are retained for the statutory period required by applicable Indian financial regulations.

Send a written request to [email protected] with your registered email address. We will compile your data export — covering account details, session logs and payment references — and deliver it securely within the timeframe required by applicable law.

No. We do not sell or share your personal data with advertisers or marketing networks. Data shared with third parties is limited to payment processors, identity-verification services and fraud-prevention providers, all bound by strict data-processing agreements.

We use essential session cookies to keep you logged in, and analytics cookies to understand lobby usage patterns. You can review and change your cookie preferences at any time from the privacy settings panel inside your 4hana account.

Contact our privacy team first via email at [email protected] or through live chat. If you are unsatisfied with our response, you may also escalate to the relevant data-protection authority in your jurisdiction under applicable Indian law.

How 4hana Handles Your Personal Data

Reach Us About Your Data

Six Ways We Protect Your Privacy at 4hana

Encrypted Storage

Cookie Controls

Payment Data Isolation

Data Retention Limits

Access Request Process

Third-Party Sharing Limits

Your Privacy Questions, Addressed Clearly

01 What personal data does 4hana collect when I open an account?

02 Does 4hana store my UPI or Paytm payment details?

03 Can I ask 4hana to delete my personal data?

04 How do I access a copy of all the data 4hana holds on me?

05 Does 4hana share my data with advertisers or marketing companies?

06 What cookies does 4hana use and how can I manage them?

07 Who should I contact if I believe my privacy rights have been violated?

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